Customer Support

If you have any questions or concerns, do not hesitate to contact our Customer Support Team via email (below).

How do you pronounce APTHCRY

It is pronounced apothecary (a·poth·e·car·y)

What Does the name APTHCRY mean?

APTHCRY (a·poth·e·car·y) was someone who made and sold medicine most popular during the 1700’s. As sneakerheads, we treat our socks much like how apothecaries of the past were with medicine. Through trial and error we concocted “ISO-WEAVE”, which we’ve added to our socks, which are always uniquely designed for each collection.

What is ISO-WEAVE?

ISO-WEAVE is our proprietary method in which we combine threads and stitch patterns into the Triangle pattern on the forefoot of each sock.  Iso-weave allow a more comfortable stretch, and an amazingly soft feel and unmatched breathability.

Why is everything sold out? Will it restock?

Each design in our collections are limited to a certain number of pairs and once they are sold out they are gone forever.

We offer Everyday Essentials that are always available to purchase on our website.

Best way to stay up-to-date with our limited collections and collaborations is to follow us on Instagram and sign up for our Newsletter.

Ordering, Shipping & Issues

What size should I buy?

If you’re not quite sure which size is right for you, refer to our chart for sizing Size Chart
Our socks are designed with our ISO-WEAVE technology that allows a comfortable stretch for a range of shoe sizes. 

When will my order arrive?

Please allow up to 2-3 days for orders to be verified and processed. We offer several shipping options through USPS and UPS and shipping time may vary on location. Please allow additional time for all international orders, and all orders addressed to military addresses. We try our best to get the socks to everyone as quickly as possible, if your order is taking longer than usual, please check your email, we may be trying to reach you. 

How much is shipping?

We offer shipping through USPS and UPS, shipping costs are calculated based on your location.

Do you ship internationally?

YES!

We ship internationally through UPS.

However, additional fees and extended delivery times may apply. Please fill out internationally addresses carefully, errors may result in an extended processing time or a cancellation of sale.

We are not responsible for any Tariffs or Taxes that may occur during import of the socks.

Can I cancel my order?

We allow cancellation on all orders not already processed, once a shipping label and tracking number is made we will be unable to cancel. Please email support@apthcry.comfor cancellation requests.

What if something is wrong with my order?

We try our best to avoid any errors, but when we do make them, we ask that you email us at support@apthcry.com with your order number. Our support team will do their best to work with you to resolve your issue. 

How can we get in contact with you?

The best way to reach is through email. You can email us at support@apthcry.com and our support team will help you from there. Please include your order number in all emails if applicable.

Media & SPONSERSHIPS

How can I submit a media inquiry?

please email: sales@apthcry.com

How can I be a APTHCRY vendor?

Please contact sales@apthcry.com with your retailer information.

How can i be sponsered by APTHCRY

We are not actively looking to do any sponsorships at the moment, however if you would like to discuss a new opportunity please email: sales@apthcry.com

Can APTHCRY sponser my event or team?

We are not actively looking to do any sponsorships at the moment, however, if you would like to discuss a special opportunity please email: sales@apthcry.com

Get in touch

Have questions about your order, or a general enquiry?